Complaint and return

WITHDRAWAL/EXCHANGE

You always have a 30-day right of withdrawal/exchange of the ordered product when shopping online at stripedcat.com. This means that you may return unused, undamaged products with unbroken hangtags. Just follow the return process below. If a product has been used or handled incautiously, so that it no longer can be sold as a new product, you are liable for compensating the web shop for the decrease in value of the product.

International customers exercising the right of withdrawal shall pay the return shipping. If you wish to exchange the item(s), we will pay the shipping cost for the new article(s).

We try to process returns as soon as possible. You will receive a confirmation e-mail once we have received your return. We will refund your payment (excluding any transport costs) without undue delay and in any event no later than 14 days from the day we received the goods back.

Note that the right of withdrawal does not apply for goods which are not suitable for a return due to reasons of health protection and hygiene in case their seals have been removed (for instance underwear and swimsuits). If so, this is clearly stated on the webpage.

COMPLAINTS

If the product is defect when opening the package or faults occur on the product, please contact Customer Service at info@stripedcat.com for an approval before returning the product. Please include your order number in the e-mail and attach a picture detailing the damage and/or defect. Once we have confirmed your complaint, follow the return process below. 

If the product is defective, we will refund the return shipping cost as well as the amount paid for the damaged or wrongly delivered product.

 

RETURN PROCESS (INTERNATIONAL CUSTOMERS):

1. Fill in the return form that was sent with your order (it can also be downloaded via this link). Wrap your items carefully (preferably in the bag you received the items in) and remember to attach the return form. 

2. Send the parcel to the following address: 

T&F Clothing
Ringvägen 49
134 60 Ingarö
SWEDEN

Please note that you are responsible for the full cost and tracking of the parcel.